Privacy Policy

Your privacy matters to us at Flareon SparkFlow

Last Updated: January 15, 2025

Introduction and Scope

At Flareon SparkFlow, we believe transparency builds trust. This privacy policy explains how we handle your personal information when you interact with our decentralized application development services and educational programs.

This policy applies to all interactions with our website, educational content, consultation services, and any communication channels we maintain. We operate under Argentina's Personal Data Protection Law (Ley de Protección de los Datos Personales) and international privacy standards.

We're committed to being straightforward about what information we collect, why we need it, and how we protect it. No hidden practices or unclear language.

Information We Collect

We collect information in several ways, but we only gather what's necessary to provide our services effectively:

Information You Provide Directly

Name and Contact Details Professional Background Learning Preferences Project Requirements Communication History

When you reach out for consultations, sign up for our learning programs, or request information about our services, we collect the details you share with us. This includes your name, email address, phone number, professional background, and specific questions or requirements you have.

Technical Information

Our website automatically collects certain technical information to ensure everything works smoothly and to understand how people use our resources. This includes your IP address, browser type, device information, and which pages you visit on our site.

We use this technical data to improve our website performance, troubleshoot issues, and understand which content is most helpful to our visitors.

How We Use Your Information

We use your information for specific, practical purposes that directly benefit your experience with our services:

Service Delivery

We use your contact information and project details to provide personalized consultation services, develop custom dApp solutions, and deliver educational content that matches your learning goals.

Communication

We'll contact you about your projects, share updates about our learning programs, and respond to your questions. We also send occasional newsletters with industry insights and educational content.

Service Improvement

We analyze how our services are used to identify areas for improvement, develop new educational content, and enhance our consultation processes.

Legal Compliance

Sometimes we need to use or share information to comply with legal requirements, protect our rights, or respond to lawful requests from authorities.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific situations where we may share your information:

  • Service Providers: We work with trusted companies that help us deliver our services, such as email providers, hosting services, and payment processors. These partners only access the information necessary to perform their specific functions.
  • Legal Requirements: We may disclose information when required by law, court orders, or government regulations, or when necessary to protect our rights and safety.
  • Business Transfers: If our company structure changes through merger, acquisition, or sale, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information in other situations when you've given us explicit permission to do so.

International Transfers

Some of our service providers operate outside Argentina. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data according to Argentina's privacy laws.

Your Privacy Rights

You have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of all personal information we have about you. We'll provide this in a clear, readable format within 30 days.

Correct Information

If any of your personal information is inaccurate or outdated, you can ask us to correct it. We'll update our records promptly.

Delete Your Data

You can request deletion of your personal information, subject to any legal requirements we may have to retain certain records.

Limit Processing

You can ask us to restrict how we use your information in certain circumstances, such as when you're disputing the accuracy of data.

Data Portability

You can request your data in a portable format to transfer to another service provider, where technically feasible.

Withdraw Consent

You can withdraw your consent for data processing activities at any time, though this won't affect processing that occurred before withdrawal.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 15 business days and keep you informed throughout the process.

Data Security and Protection

Protecting your information is a priority for us. We implement multiple layers of security to safeguard your data:

  • Encryption: We use industry-standard encryption for data transmission and storage, ensuring your information is protected both in transit and at rest.
  • Access Controls: Only authorized team members can access personal information, and access is limited to what's necessary for their specific job functions.
  • Regular Security Reviews: We conduct periodic security assessments and update our protection measures to address emerging threats.
  • Secure Infrastructure: Our systems are hosted on secure servers with regular backups and monitoring for unusual activity.
  • Staff Training: Our team receives regular training on data protection best practices and privacy requirements.

While we take extensive precautions to protect your information, no online service can guarantee complete security. We encourage you to use strong passwords and be cautious when sharing sensitive information online.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Client Records: We retain client communication and project information for 7 years after project completion for business and legal purposes.
  • Learning Program Data: Information from educational programs is kept for 3 years after program completion to provide ongoing support and alumni services.
  • Website Analytics: Technical data is typically aggregated and anonymized within 6 months of collection.
  • Marketing Communications: Contact information for newsletters and updates is retained until you unsubscribe or request removal.
  • Legal Requirements: Some information may be retained longer if required by Argentine law or for legitimate business purposes.

When information is no longer needed, we securely delete or anonymize it according to our data disposal procedures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather information about how our site is used:

  • Essential Cookies: These are necessary for our website to function properly, such as remembering your preferences and maintaining security.
  • Analytics Cookies: We use these to understand how visitors interact with our site, which helps us improve our content and user experience.
  • Functional Cookies: These remember your choices and preferences to provide enhanced functionality during your visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our website.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to your registered address
  • Prominent notice on our website homepage
  • Updated date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: support@flareon-sparkflow.com

Phone: +54 3816 934 423

Address: Complejo El Chocón s/n, Q8306 San Patricio del Chañar, Neuquén, Argentina

We typically respond to privacy inquiries within 2-3 business days and will work with you to resolve any concerns promptly.